Terms of Service for Backlog Guardian for Jira

Last updated: October 2026

These Terms of Service ("Terms") govern the use of Backlog Guardian for Jira ("Backlog Guardian", "the App"), provided by Guardian Apps.

By installing or using Backlog Guardian, you agree to these Terms.

1. Service

Backlog Guardian provides Jira backlog monitoring functionality, including backlog health checks, health scoring, issue drilldown and automated monitoring.

The available functionality may change or evolve over time.

2. Atlassian Marketplace

Backlog Guardian is distributed through the Atlassian Marketplace.

Where the App is purchased through Atlassian, billing, subscriptions and licensing are also subject to the applicable Atlassian Marketplace terms.

3. License

Subject to payment of applicable fees and compliance with these Terms, Guardian Apps grants the customer a limited, non-exclusive, non-transferable right to use Backlog Guardian during the applicable subscription or trial period.

4. Customer responsibilities

Customers are responsible for:

• maintaining their Atlassian account and Jira environment
• configuring appropriate Jira permissions
• ensuring users of the App are authorized to access the relevant Jira data
• using the App in accordance with applicable laws and Atlassian terms

5. Availability

Guardian Apps aims to provide a reliable service but does not guarantee uninterrupted or error-free operation.

Availability may also depend on Atlassian Jira Cloud, Atlassian Forge and other Atlassian services outside the control of Guardian Apps.

6. Changes

Guardian Apps may update, improve or modify the App.

Material changes will be made with reasonable consideration for existing customers.

7. Support

Support is provided through the contact details listed on the App's Atlassian Marketplace listing and on the Guardian Apps support page.

8. Data and privacy

Use of data by Backlog Guardian is described in the Backlog Guardian Privacy Policy.

9. Intellectual property

Backlog Guardian, including its software, branding and documentation, remains the property of Guardian Apps or its licensors.

No ownership rights are transferred to the customer.

10. Prohibited use

Customers must not:

• attempt to gain unauthorized access to the App or Atlassian systems
• interfere with the security or operation of the App
• reverse engineer the App except where such restriction is prohibited by applicable law
• use the App for unlawful purposes

11. Disclaimer

To the maximum extent permitted by applicable law, Backlog Guardian is provided without warranties beyond those expressly required by law.

Backlog Guardian provides informational backlog health indicators and does not guarantee the completeness or accuracy of Jira data maintained by the customer.

12. Limitation of liability

To the maximum extent permitted by applicable law, Guardian Apps will not be liable for indirect, incidental, special or consequential damages arising from use of the App.

Any mandatory liability that cannot legally be excluded remains unaffected.

13. Termination

The right to use the App ends when the applicable license, subscription or trial ends or when the App is uninstalled.

Guardian Apps may suspend access where necessary to prevent abuse, security risks or violations of these Terms.

14. Governing law

These Terms are governed by the laws applicable to Guardian Apps, subject to any mandatory rights available to customers under applicable law.

15. Contact

Questions regarding these Terms can be submitted through our support page.