Backlog Guardian for Jira Support
Need help with Backlog Guardian?
You can contact Guardian Apps through our public support tracker:
When reporting a problem
Please include:
- your Jira Cloud site name
- the affected Jira project key
- a short description of the problem
- the steps required to reproduce it
- any visible error message
Please do not submit passwords, authentication tokens or confidential Jira issue content.
Support scope
We provide support for:
- installation and licensing questions
- configuration problems
- unexpected backlog check results
- application errors
- compatibility issues with supported Jira Cloud environments
Response time
We aim to respond to support requests within 2 business days.